Welcome To City Wide Communications - Applying For The City Wide Customer Service Representative Position

We are a telecommunications company located in Dartmouth, NS. We are growing and are looking to add customer service representatives to our team. Flexible shifts will be scheduled between the hours of 8:00am and midnight.

Main Responsibilities:

Inbound calls - answering customer billing and sales inquiries, creating new accounts, taking payments, basic trouble shooting customer issues.

Outbound calls - reminding customers of their installation, repair, billing and equipment delivery dates.

Email - Answering and following up with customer email inquiries.

What we offer:

- Competitive Pay - $15 an hour

- A Comprehensive Medical, Vision & Dental Benefit Plan

- Casual dress code

- Free home telephone and internet service

Requirements:

- Call centre experience - min 3 months

- Education: Minimum High School Diploma

- Demonstrates excellence in verbal communication skills

- Comfort with using computer systems for data entry

- Punctual and committed to work schedule

- Demonstrates the ability to listen, understand and respond appropriately

- Ability to multi-task - Pass a criminal record check

Position is available immediately.

 

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