The ideal Order Management Specialist is an individual who is able to execute on a wide array of daily tasks. This includes many critical functions such as order entry, order shipment initiation and review, data integrity reviews and other various activities. A process- driven individual who will work to standardize these functions to increase efficiency and accuracy will be successful in this role. Many of these daily tasks require use of the company's ERP system as well as the use of Microsoft Excel. As such, a person who is proficient and comfortable spending a large amount of time working with these applications is required. The ability to quickly adapt to process changes or new technologies will be necessary as the Company is continuing to grow and explore how new systems can improve our customer service levels. This team-focused individual must also be a diligent worker and able to communicate with both Account Managers and Customer Experience Managers as well as with production floor associates. Being a team player focused on customer experience enhancement, along with the Company's overall success, is vitally important in this growing and dynamic company. The Company's mission is to become an irresistible company to its customers, associates, and community. In fulfilling this mission, the Company highly values employee engagement and strives to promote a culture of team and individual success, while maintaining a healthy worklife balance. The ideal candidate is positive, confident, and hard-working. They must also be willing and able to take on assignments and projects that often are outside of their direct responsibilities. Working with other departments and associates of all levels of the Company is a key to success within this role. In doing so, the individual must be able to form strong relationships with individuals from all areas of the Company and leverage those to achieve Company objectives. The growth opportunities for this role will come from developing a deep understanding of our company's customers, products and capabilities. One avenue for advancement is to prepare the individual to become a Customer Experience Manager, responsible for managing a customer portfolio and ensuring the company is delivering best-in-class customer experiences.
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