Welcome To Gillespie Handyman - Applying For The Construction Project Coordinator : Work From Home Position
Gillespie Handyman Services is growing, and we’re looking for a detail-driven, highly organized, and experienced Project Coordinator to help keep our residential and commercial renovation and repair projects running smoothly. If you have a solid understanding of construction, excel at communication, and love using technology to improve workflow efficiency, this role may be the perfect fit.
About the Role
As a Project Coordinator, you will manage the full lifecycle of repairs and service calls—from approval through completion. You’ll act as the central communication hub for customers, technicians, suppliers, and management, ensuring projects are well-prepared, expectations are clear, schedules are efficient, and that the overall customer experience reflects our commitment to professionalism and quality.
This role will also include overflow and coverage support for our Estimate Coordinator. You’ll help gather details, prepare estimate documentation, and ensure a smooth transition from estimating into active project coordination.
What You’ll Do
Prepare work orders, coordinate materials and deliveries, and schedule technicians.
Communicate directly with customers to clarify details, confirm expectations, and keep projects on track.
Troubleshoot issues, manage scope adjustments, and maintain smooth workflow throughout each job.
Provide supportive guidance to field technicians, helping them follow company systems and stay aligned with proven processes for success.
Foster a positive, team-focused culture with consistent, solutions-oriented communication.
Follow up with customers after completion, arrange touch-ups when needed, and finalize administrative steps related to invoicing and payments.
Assist the Estimate Coordinator during busy periods and/or vacations by gathering job details, preparing estimate templates, and keeping documentation organized.
Team Support
You’ll work closely with our field technicians by offering positive, constructive guidance when challenges arise, reinforcing company processes, and helping ensure projects stay on track. You’ll also contribute to a collaborative, one-team environment that empowers technicians to succeed in their roles.
Critical Skills & Attributes
Construction Knowledge
Strong understanding of residential construction and renovation processes, commercial construction experience is an asset
Experience with tools, materials, written scopes of work, and workflow planning
Ability to anticipate what technicians will require onsite
Tech-Savvy & Efficient
High proficiency with Google Workspace, CRM/workflow platforms, scheduling tools, and QuickBooks
Comfortable streamlining admin processes and embracing new tools that improve efficiency
Strong Communicator
Clear, professional writing skills for customer communication, internal notes, budget planning and work orders
Confident, friendly phone and email presence
Ability to build rapport and guide customers through decisions
Organized & Calm Under Pressure
Skilled at coordinating multiple jobs in a fast-paced environment
Strong judgment, problem-solving ability, and a proactive mindset
Enjoys organizing moving parts and keeping schedules balanced and efficient
Local Expertise
Must live in or be very familiar with the Greater Ottawa Area
Knowledge of neighbourhoods, travel routes, and local suppliers
Why Join Us?
Work with a respected renovation and handyman team known for quality and professionalism
Be part of a supportive, solutions-focused, team-first culture
Opportunity for growth into expanded operations or project management roles
Starting salary range from $75,000 to $90,000
Working hours Monday through Friday, 8am-4pm, excluding statutory holidays