Welcome To City Wide Communications - Applying For The Customer Service Representative 2020-1 Position

Dartmouth, NS

$16 an hour

City Wide Communications is a telecommunications company located in Dartmouth, NS. We provide high speed internet, TV and telephone service at affordable rates to Atlantic Canada since 1997. We are growing and are looking to add customer service representatives to our team. Flexible shifts will be scheduled between the hours of 8:00am and midnight.

Main Responsibilities:

Inbound calls - answering customer billing and sales inquiries, creating new accounts, taking payments, basic trouble shooting customer issues.

Outbound calls - reminding customers of their installation, repair, billing and equipment delivery dates.

Email - Answering and following up with customer email inquiries.

What we offer:

  • Competitive Pay - $16 an hour

  • A Comprehensive Medical, Vision & Dental Benefit Plan

  • Opportunity to work from home
  • Casual dress code

  • Free home telephone, TV and internet service

  • Paid vacation

  • Free parking

Requirements:

  • Call center experience - min 3 months

  • Education: Minimum High School Diploma
  • Demonstrates excellence in verbal communication skills
  • Comfortable with using computer systems for data entry
  • Punctual and committed to work schedule
  • Pass a criminal record check

  • Demonstrates the ability to listen, understand and respond appropriately

Positions available immediately.

 

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