Welcome To Isthmus - Applying For The Administrative Assistant - Clear Path - Cambridge, ON Position

Position Summary: Salary $35,000


Ensure the efficient operation of the office, and provide administrative assistance to all members of the team.


Essential Functions:

  • Assist with new WSIB/WCB claim set-up including reviewing relevant documents, preparing employer reports of injury, prepare letters to various WCB boards relating to the claim, and submitting all forms within established time frames.
  • Prepare relevant correspondence such as return to work programs, initial and ongoing objections, investigation of/or request for SIEF cost relief and other documentation as requested by the Claims Specialist on file.
  • Liaising with clients and the provincial Workers’ Compensation Boards
  • Assist Claim Specialists with the creation of monthly reports for our clients that summarize activities taken, strategies deployed, and recommended next steps for each claim as requested.
  • Ensure the distribution of relevant documentation to the client, injured worker, WCB adjudicator, and/or treating professionals as necessary.
  • Work cooperatively with the team to obtain successful outcomes of each WCB claim assigned, including preparing standard documents as requested.
  • Answer general phone inquiries using a professional and courteous manner
  • General administrative support for other team members including file documents received, scan or fax documents and shred sensitive documents as necessary.
  • Support creation and maintenance of databases within our Intranet system as necessary
  • Assist with other duties depending on the nature and needs of each customer engagement.
  • Log all billable time associated with activities onto our on-line intranet site on a daily basis.
  • Ensure that all work is done in compliance with privacy requirements outlined in current legislation.

Serve as a back up to the office administrator as noted below:

  • Serve as first point-of-contact for visitors and incoming telephone calls.
  • Sort and distribute mail.
  • Maintain general organization of files within the office
  • Facilitate preparation of monthly team meetings and other company events

Knowledge & Expertise:

  • 1-2 years of relevant administrative assistant experience is preferred
  • University/ college degree or equivalent preferred
  • Ability to work independently with minimal supervision under tight deadlines and/or under pressure
  • An understanding of and commitment to confidentiality, including demonstrated ability handling sensitive confidential information in all formats.
  • Advanced Microsoft Office skills (Word, Excel, and PowerPoint).

Critical Skills:

  • Excellent written and verbal communication skills.
  • Excellent interpersonal skills, including diplomacy, tact, teamwork.
  • Strong organizational and decision-making skills.
  • Ability to effectively manage multiple tasks with solid planning skills and use of good judgment.
  • Ability to prioritize time, work and projects efficiently.


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