Welcome To Guardian Packaging & Affiliates - Applying For The Admin. Customer Service Rep Position

Commensurate w/ experience : $14 - $16/hr

PROFICIENCIES:

a.         Excellent customer service skills

b.         Excellent verbal and written communication skills

c.         Bi-lingual (English/Spanish translator verbal & written)

d.         Fundamental math skills

e.         Verified computer skills (Microsoft Office plus internet searches)

f.          SAGE Peachtree software a definite plus

 

PERSONAL CHARACTERISTICS:

 

a.         Highly motivated, organized team player who works well with others

b.         Proven ability to multi-task and meet tight deadlines

c.         Strong organizational skills; detail oriented and extremely accurate

d.         Punctual with proven good attendance record

e.         Dependable, honest and trustworthy

JOB DUTIES:

 Sales Orders

a.         Receive and enter Sales Orders via fax, email, phone or walk-in customers

b.         Consult with Production Foreman and Sales Rep. on lead times and shipments to update Production Schedule and communicate order status to customers;

c.         Closely follow all established policies, guidelines and pricing for customer accounts and service

d.         Work closely with sales team to identify new opportunities for customers

e.         Identify issues and provide timely feedback to management team regarding customer concerns

f.          Call customers when orders are ready for pick-up

g.         Ability to quote bf cut-to-size foam orders (basic math skills)

h.         Account Rep. for specific customers as assigned

Invoicing / Filing

a.         Printing Invoices as directed

b.         Mailing of Net-30 Days as directed

c.         Filing invoices as directed

Inventory

a.         Create raw material Purchase Orders.

b.         Receive all raw materials into the system and assist with verifying inventory levels on the floor as needed.

b.         Make inventory adjustments when product is used in production.

c.         Print product labels when restocking inventory where applicable.

 

Any Other Duties as Assigned

 

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