Welcome To Maritime Marine Supply - Applying For The Bilingual Customer Service Representative Position

We are actively recruiting for professional and organized individuals to join our Maritime Marine Supply family as a Bilingual Customer Service Representative in the Marine Parts Industry. The customer service representatives’ duties include but are not limited to a wide variety of customer service tasks. Must have the ability to multi-task maintaining schedules and managing customer support. Must be resourceful, a good problem solver, detail oriented, and organized.

Position Responsibilities Include:

• Enter complete and accurate order information in to Order Entry System by obtaining customers information and specifications. Ensures all pertinent fields are entered accurately, in a timely manner, and adhering to any unique customer requirements per procedures.
• Responsible for polite, professional, and efficient telephone communications with customers, ensuring timely response to all incoming calls, displaying an eagerness to serve the customer's immediate need.
• Receiving and responding to email inquiries
• Provide same day order confirmations and clarify order discrepancies or delays on the various areas
• Maintains company document control from start to finish of each sales order
• Organizing, compiling, and filing product sell sheets and other customer and account documents
• Acts as first point of contact to resolve order discrepancies
• Supports Sales department by greeting and directing sales calls to appropriate company contact as needed
• Other administrative office, operations or sales tasks as needed and/or assigned

A successful candidate will have:

• Must be fluent in both English and French
• 1+ prior job-related experience in an office setting preferred
• Strong customer service and interpersonal skills
• A professional and positive attitude, energetic, courteous
• Good telephone etiquette and attention to detail
• Strong verbal and written communication skills
• Able to work well within a team environment
• Comfortable with computers with a working knowledge of Microsoft Office 365
• University or College degree preferred
• High School Diploma or equivalent

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