Welcome To Association Online - Applying For The Title Documents Processor Position

Job Details

Salary: $16.50-$20 /Hr Reviewed after 90 days

Job Type: Full-time, Flex Schedule, Potential Work from Home

Office Location: Fort Collins, CO

Job Title: Title/HOA Document Processor

Association Online:

Association Online (AO) is growing and looking for talented people to join our team. AO is an industry leader in providing support for Real Estate transactions across the country. We bridge the gap between the real estate industry and homeowners’ associations. AO assists in acquiring Homeowner Association, (HOA) documents for real estate transactions for all parties involved and provides time-saving software and solutions to support HOAs, Title Companies and the (SFR) Single Family Rental industry. Our growth is a result of an incredible staff who take pride in providing timely and accurate results to our clients.

AO offers a work the way you want to work option whether that is on our office, working from home or a hybrid. Culture and connection are very important to us regardless of whether you are in the office or work from home. We value people who can play nice in the sandbox and help maintain a low stress environment. AO has a great benefits package and goes above and beyond in providing for the health and well-being of their employees, and best of all, you can pet Rex, the office dog.

Included Benefits:

Health, vision, dental, accident, and life insurance
Amaze Health
401(k) with employer contribution
Paid Time Off
Paid Volunteer time
Membership to Smart Dollar

The Position Open to Full Time Candidates:

The Title Documents Processor will be working in our Title Department and will be assisting with ordering HOA estoppels and documents to help Title Companies with closings.

People who have excelled at AO have had these skills:

Ability to work with a high level of detail and accuracy.
Comfortable working with a high volume of orders.
Ability to meet deadlines.
Comfortable working at a fast pace.
Confident working independently.
Positive, optimistic outlook.
Able and available to cross-train in other AO Departments.

Job Description:

We are seeking a detail-oriented and organized person to join our team. The primary responsibilities of this role include gathering and uploading documents to our system by contract deadlines, adhering to contract requirements, and maintaining regular communication with clients and team members. The ideal candidate will also demonstrate basic research skills, handle phone calls to and from clients professionally, and maintain a consistently positive attitude.

Key Responsibilities:

Gather and upload documents to our system by contract deadlines
Ensure adherence to contract requirements and timelines
Communicate with clients daily via email and phone
Make and receive phone calls with clients in a professional and courteous manner
Conduct basic research to support client needs and internal processes
Communicate with team members frequently throughout the day
Utilize basic knowledge of Microsoft programs for document management
Demonstrate high levels of written and verbal communication skills
Employ creative problem-solving skills to address challenges
Take the initiative to ensure tasks are completed efficiently

Skills Required:

Detail-oriented mindset
Exceptional organizational skills
Basic research abilities
Strong phone communication skills
Ability to thrive in a fast-paced environment
Basic proficiency in Microsoft programs
Excellent written and verbal communication skills
Strong customer service orientation
Proactive approach to problem-solving
Ability to work effectively in a remote team environment using tools like Microsoft Teams
A good attitude is a must

Other stuff you should know:

Knowledge of title, real estate or mortgage is preferred, but not required. What we do is unique, and we have hired many talented people that did not have the perfect background, who have been very successful.
AO is a minority (Chickasaw) owned business and we encourage all to apply. We believe diversity enhances our culture.
We try never to work weekends and we limit overtime, but occasionally we will get swamped and will require a few extra hours to provide for our clients.
We promote from within; all of our managers are people that started out in processing.
Our clients require us to perform criminal background checks on our employees, however not all past convictions will disqualify you.

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