Welcome To Maritime Marine Supply - Applying For The Bilingual Customer Service Representative - NS Position

We are actively recruiting for professional and organized individuals to join our Maritime Marine Supply family as a Bilingual Customer Service Representative in the Marine Parts Industry. The customer service representatives’ duties include but are not limited to a wide variety of customer service tasks. Must have the ability to multi-task maintaining schedules and managing customer support. Must be resourceful, a good problem solver, detail oriented, and organized.

Position Responsibilities Include:

  • Enter complete and accurate order information in to Order Entry System by obtaining customers information and specifications. Ensures all pertinent fields are entered accurately, in a timely manner, and adhering to any unique customer requirements per procedures.
  • Responsible for polite, professional, and efficient telephone communications with customers, ensuring timely response to all incoming calls, displaying an eagerness to serve the customer's immediate need.
  • Receiving and responding to email inquiries
  • Provide same day order confirmations and clarify order discrepancies or delays on the various areas
  • Maintain company document control from start to finish of each sales order
  • Organize, compile, and file product sell sheets and other customer and account documents
  • Act as first point of contact to resolve order discrepancies
  • Support Sales department by greeting and directing sales calls to appropriate company contact as needed
  • Other administrative office, operations or sales tasks as needed and/or assigned

A successful candidate will have:

  • Must be fluent in both English and French
  • 1+ prior job-related experience in an office setting preferred
  • Strong customer service and interpersonal skills
  • A professional and positive attitude, energetic, courteous
  • Good telephone etiquette and attention to detail
  • Strong verbal and written communication skills
  • Able to work well within a team environment
  • Comfortable with computers with a working knowledge of Microsoft Office 365
  • High School Diploma or equivalent

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