Welcome To Maritime Marine Supply - Applying For The Customer Service Representative Position

We are actively recruiting for professional and organized individuals to join our Maritime Marine Supply family as a Customer Service Representative in the Marine Parts Industry. The customer service representatives’ duties include but are not limited to a wide variety of customer service tasks. Must have the ability to multi-task maintaining schedules and managing customer support. Must be resourceful, a good problem solver, detail oriented, and organized.

Position Responsibilities Include:

  • Enter complete and accurate order/returns information in to system by obtaining customers information and specifications. Ensures all pertinent fields are entered accurately, in a timely manner, and adhering to any unique customer requirements per procedures.
  • Responsible for polite, professional, and efficient telephone communications with customers, ensuring timely response to all incoming calls, displaying an eagerness to serve the customer's immediate need.
  • Receiving and responding to email inquiries as necessary
  • Provide same day order confirmations and clarify order discrepancies or delays on the various areas
  • Maintain company document control from start to finish of each sales order and return goods transaction processed
  • Organize, compile, and file product sell/return sheets and other customer and account documents
  • Act as first point of contact to resolve order discrepancies
  • Support Sales department by greeting and directing sales calls to appropriate company contact as needed
  • Whenever required, act on behalf of Maritime Marine Supply as a liaison between the customer and manufacturer (supplier)
  • Other administrative office or returns/warranty tasks as needed and/or assigned including returned goods processing

A successful candidate will have:

  • 1+ years prior job-related experience 
  • Strong customer service and interpersonal skills
  • A professional and positive attitude, energetic, courteous
  • Good telephone etiquette and attention to detail
  • Strong verbal and written communication skills 
  • Strong problem solving skills
  • Able to work well within a team environment
  • Comfortable with computers with a working knowledge of Microsoft Office 365
  • High School Diploma or equivalent
  • Bilingual French/English considered an asset, but not required

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