Welcome To Intek - Applying For The Fixed Wireless Access Field Technician Position

Fixed Wireless Access Field Technician

Do you have previous telecommunications field technician experience? If so, ask about our $1000.00 signing bonus!

Reports To

Regional Manager

Summary

The Fixed Wireless Access Technician, under the direction of the Regional Manager, will primarily be responsible to install and service Fixed Wireless Access points. Which includes installing and testing external antenna, Ethernet cable, and modems. The Field Service and Installation technician will always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner. This position will maintain a high commitment to safety. The Fixed Wireless Access Field Technician must demonstrate aptitude for learning new technologies and a high level of integrity and work ethic and must also have the drive to succeed and be able to work both independently and as part of a team.

Competencies

Communication - Expresses and transmits information with consistency and clarity.
Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to a realistic solution.
Results Orientation - Able to focus on desired outcomes and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
Time Management - Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

Operate and drive vehicles to varying customer locations
Greet customers and discuss type, quality, and quantity of products or services required
Install and service external antenna, Ethernet cable, and modem
Install external antenna in an optimal location, drilling holes to install Ethernet cable, install Ethernet connectors, install the modem in an optimal location for Wi-Fi signal.
Evaluate the customers services and equipment to verify that they are working within the specifications
Converse with customers, ensure customers understand and approve of the work to be done
Work at heights and on ladders, as required
Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
Maintain a high level of product and service knowledge
Maintain a professional appearance, demeanor, and attitude at all times
Educate customers on how to use the products/services installed
Ensure that customers are satisfied with the services and products
Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
Participate in any required company training
Document and close all calls to provide a record of work completed
Meet the Key Performance indicators as outlined by Intek

Job Requirements

High school diploma, GED, or equivalent
Valid driver's license with a clean driver's abstract
Valid auto insurance
Clean criminal record check
Demonstrated aptitude for learning new technologies
Ability to effectively communicate technical concepts to non-technical consumer
High level of integrity and work ethic
Ability to prioritize and manage conflicting demands
Ability to work individually as well as part of a team
Previous telecommunications work experience considered an asset

Work Conditions

Flexible hours including nights, weekends, and holidays
Ability to maneuver and climb a 28 foot 75lb extension ladder
Hazards associated with conducting work outdoors
Interaction with customers/clients, and the public at large
Daily driving to and from work locations with a focus on courtesy and safety
Operation of laptop computer and cell phone

What are the Perks?

Intek offers a competitive benefits package paid training, the opportunity for career advancement, discounts on home phone, internet, cable, security, and wireless services. Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada wide talk and text.

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons.

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