Account Support Representative
The Account Support Representative will be responsible for communicating with retailers and resolving issues within agreements, bank change requests, questions pertaining to billing, facilitating payments, and general customer inquiries. The Account Support Representative is also responsible for maintaining group email inboxes as and resolving any contract-based Sales Force / IRIS tickets. The Account Support Representative will report directly to the Account Support Manager.
Since 1989, CDE Services has provided innovative Point of Sale (POS) support and processing solutions to electronic payment providers and their merchants. By solving for industry complexity, CDE established itself as an industry leader early on by providing high quality custom solutions to quickly repair and replace mission critical payment devices and peripherals. As one of America’s first P2PE validated key injection facilities, CDE became the go-to solutions provider for secure asset management and delivery systems for the payment industry. Understanding market challenges led us to focus on investing in new processes and technologies to assist merchants to begin accepting payments faster and more efficiently through our new activations center. By investing heavily in technology and talent, we provide our customers and internal stockholders on-demand data that is reliable and accurate leading to mutually beneficial partnerships and profitable shareholder returns for us and our customers. As a fast-growing technology company, we continuously push ourselves to develop and implement innovative custom payment processing and delivery solutions. We are looking for hard working, team-oriented candidates interested in entering the exciting FinTech space who can thrive in our dynamic environment.
Contact Center – Account Support Division
Primary Duties and Responsibilities
Qualifications & Skills
Family-oriented and professional development environment offering:
Proposed Hours + Travel
The duties and responsibilities listed above are subject to change and may not reflect all tasks required. You can expect that as CDE continues to grow and evolve due to changing market and regulatory demands, certain tasks may be re-distributed to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance.
CDE is an equal opportunity employer.Start Your Application