Welcome To City Wide Communications - Applying For The Customer Service Representative 2023-1 Position

Dartmouth, NS

$16 an hour

City Wide Communications is a local telecommunications company based in Dartmouth, NS. We’ve been around for 25 years and we’re not your average telco. We offer High Speed Internet, TV and home telephone service, and strive to give Atlantic Canadians affordable options and amazing customer service.

We don’t want to want to be the big call center – we want to know your name and be a great place for you to excel and grow. Join us!

Main Responsibilities:

Inbound calls - answering customer billing and sales inquiries, creating new accounts, taking payments, basic trouble shooting customer issues.

Outbound calls - reminding customers of their installation, repair, billing and equipment delivery dates.

Email - Answering and following up with customer email inquiries.

What we offer:

• Competitive Pay – Starting at $16 an hour with automatic raises at 6 months and 2 years
  
  
• Flexible shift work between 8AM and 11PM
  
  
• A Comprehensive Medical, Vision & Dental Benefit Plan
  
  
• Opportunity to work from home or within our vibrant in office call center (paid training is done in the office as a group – working from home is an option once your full training is complete)

• Casual dress code
  
  
• Free home telephone and internet service
  
  
• Paid vacation, Free Parking
  
  
• Great team mates and team building events/contests (lately we have been doing BBQ lunches)

Requirements:

• Call center experience - minimum 3 months
  
  
• Minimum High School Diploma

• Demonstrates excellence in verbal communication skills

• Comfortable with using computer systems for data entry

• Punctual and committed to work schedule

• Pass a criminal record check
  
  
• Demonstrates the ability to listen, understand and respond appropriately
  
  
• Great sense of humor

Positions available immediately.

 

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