Welcome To Canine Adventure Den - Applying For The Manager Position

Jet Pet and Canine Adventure Den are looking for a new senior team member. We are a rapidly growing North American pet services company and market leader in our space.

The Ideal Candidate:

The ideal candidate is an animal lover and an experienced people-leader who has a sales, hotel, hospitality or retail background. You are passionate about providing an incredible customer/pet experience and growing your leadership skills. Your innate entrepreneurial spirit is drawing you to a place where you can make a valuable contribution, a place where you can really add value.

The Role:

To effectively manage all day-to-day operations, run and grow inside sales, and lead a team of 12+ effectively. Ultimately, meet, and exceed the profitability goals for this facility on an-going basis. This role demands exceptional client service and consistent interaction with guests and the team throughout the day. You will greet clients, position services packages, lead perspective clients on tours of the facility and close sales.

The Requirements:

Passionate about dogs and ability to gain immediate trust and rapport with clients/pets
Proven ability to handle a dynamic work environment, problem solve, and work independently and within a team
At least 3 years of people management or supervisory experience with some post-secondary education, College or University degree is an asset
An experienced people-leader coming from a sales, call centre, hotel, hospitality or retail background
Leads by example, is hands-on with an entrepreneurial can-do attitude, is solution driven and open to new ideas
Has worked in a variety of companies and prefers working within smaller privately-owned, entrepreneurial companies with the ability to have a significant impact
Friendly demeanour with an infectious out-going personality, a natural people connector with above average communication skills
Demonstrated track record in direct sales and/or in customer service with responsibility to grow sales
Passionate about providing an incredible customer/pet experience
Flexibility to work more during peak periods, work weekends when needed and be on-call when necessary
Expectation of continuous learning, increased self awareness and self improvement

The Responsibilities:

Be accountable for all sales, profitability, and operational performance of the location
Foster a culture that values transparency, accountability, excellence, and client satisfaction
Communicate expectations and consistently hold team members accountable
Lead service team to improve customer service and exceed sales goals
Provide on-going training to inside sales team, help sales team effectively sell new services resulting in growth year after year
Engage the team and make the sales process fun, initiate team building events to help maintain a positive working environment
Provide coaching that develops talent and raises productivity and service standards
Lead performance development planning and the performance management process
Take initiative, provide positive feedback for work well done, reward top performance
Engage and motivate team to grow careers within Jet Pet Resort/The Den, be aware of existing and potentially new career paths within the company
Contribute to growing Jet Pet’s and The Den's online presence to increase community awareness, increase walk-in and call-in traffic to ultimately grow customer base

Please note that our selection process is thorough, enabling us to collect very detailed information. We have based our selection process on Topgrading™, a proven method that allows us to effectively match top performing candidates to key leadership roles.

If you possess the fundamental skills, experience and education required to be successful in this role we invite you to provide a cover letter, and résumé in confidence.

We thank all applicants for their interest in this role and will contact those that have the required qualifications.

Salary $45,000-50,000

Start Your Application