$17 an hour, 6 positions available
City Wide Communications is a local telecommunications company based in Dartmouth, NS. We’ve been around for 26 years and we’re not your average telco. We offer High Speed Internet, TV and home telephone service, and strive to give Atlantic Canadians affordable options and amazing customer service.
We don’t want to be the big call center – we want to know your name and be a great place for you to excel and grow.
Come join us!
The Technical Representative plays a pivotal role in providing exceptional technical support and assistance to customers, ensuring a positive and satisfying experience with our products and services. This position requires a strong understanding of various technologies, excellent problem-solving skills, and exceptional communication abilities.
Act as the primary point of contact for customers seeking technical assistance via phone, email, or chat, and provide prompt and effective solutions to their queries and concerns.
Troubleshoot hardware and software issues related to our products, identify root causes, and deliver comprehensive resolutions to ensure customer satisfaction.
Guide customers through the installation, configuration, and setup process, ensuring they have a seamless experience with our products.
Keep accurate records of customer interactions, technical issues, and solutions provided to build a knowledge base for future reference.
Provide technical training and documentation to customers and internal teams to enhance their understanding of our products and improve troubleshooting skills.
Identify opportunities for product improvement based on customer feedback.
Strive to achieve key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution.
What we offer:
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