Welcome To Village Pet Care - Applying For The General Manager - Pet Resort SC Position

The General Manager oversees and manages the complete operation of our resort. This includes daily operations, managing the staff, and overseeing customer service. This position also requires pet care knowledge, fiscal responsibility, computer skills, and public relation skills.

 

Salary $60K

Job Duties

• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services
• Collaborates with Village Pet Care corporate staff on regular basis (i.e. Marketing, Operations, Payroll, etc.)
• Manages all staff at village: recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary
• Manages payroll for the village and ensures that payroll is delivered on-time to Finance
• Onboards new employees in compliance with HR systems and standards in place
• Responsible for generating complete revenue/end-of-day reports daily
• Ensures Village compliance with all federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices
• Ensures safety of all employees by conducting safety training, enforcing of safe handling rules, and complying with all safety-related policies
• Oversees the scheduling of staff for work assignments, allowing ample staff to provide outstanding service while maintaining the budget
• Prepares and delivers annual performance appraisals for Village associates on a timely basis
• Responsible for cash management, including accepting cash, check, and credit card payments for resort services and for end-of-day cash drawer balance
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort
• Administers all medications to pet guests as required
• Maintains appropriate inventory of supplies; reorders and restocks as necessary
• Shop for miscellaneous supplies as needed
• Manages the computer reservation system
• Addresses all physical plant needs to maintain a safe, comfortable environment for pet guests and associates
• Utilizes financial reports and statistics
• Prepares and distributes required statistical and financial data
• Ensures that bank deposits are made daily
• Promotes and markets Village Pet Care internally and to the outside community at large
• Establishes and maintains network connections with the community in which the Village is located
• Ensures that client communication occurs
• Treats customers, guests, visitors, and associates in a professional, courteous manner
• Assists other associates as needed
• Ensures that all clients receive professional and helpful information and reports on how their pets did while in our care.
• Supports the mission and vision of Village Pet Care, LLC by complying and enforcing polies and procedures
• Completes all training programs and participates in essential meetings
• Performs other duties as assigned

 

Required Skills and Experience

• Minimum of two years management experience, preferably in hospitality, service, and/or retail environments with full P&L management responsibility
• Must have experience in managing inventory and accounts payable
• Must have exceptional customer service experience and skills
• Must be proficient in computer applications, including Microsoft Office Suite and database applications
• Must have strong background in driving performance excellence through strong people management
• Must have experience in problem-solving, exercising sound judgment, maintaining confidentiality, and the ability to interact professionally and effectively with co-workers, clients, and the general public
• BA/BS is a plus
• Previous experience with animals is preferred
• Ability to multi-task with strong time management skills
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines
• Must have excellent oral presentation, writing, and analytical skills
• Must have strong interpersonal, communication, and motivational skills
• Must be able to work evenings, weekends, and holidays
• Must be able to frequently lift 40 pounds
• Must be able to be on feet for eight hours per day
• Must be able to stand, walk, and climb stairs frequently
• Must be able to utilize multi-line telephone
• Must be able to handle dogs on leashes
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions
• Must have a love of animals

 

 

 

Perks of being a full-time team member with us:

PTO

Medical/Dental/Vision

Discounts on services such as daycare and boarding

 

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