Welcome To Idaho Manufacturing Alliance - Applying For The Member Relations & Services Manager Position

Member Relations & Services Manager

The Idaho Manufacturing Alliance, located in Nampa, Idaho, is looking for a productive, excellence-oriented individual(s) to help us in our mission to support the people and companies in the manufacturing industry of Idaho.  The chosen applicant(s) will be a part of a small team in a flexible, fun work environment that is fast-paced and ever-evolving. We want to put your strengths and gifts to work.

What is the Idaho Manufacturing Alliance? Think of us as a chamber of commerce for manufacturing companies in Idaho. We support the industry and the companies by hosting learning events, presenting trade shows and conferences, creating informational pieces, providing employer benefits, connecting them to support and resources and so much more! No two days are the same.

The Membership Relations & Services Manager is responsible for all facets of retaining and serving IMA members. The position is full-time. We offer a direct primary care healthcare program, paid time off, 401k program and holiday pay along with a flexible work schedule. Starting pay is $22-24 per hour depending on the skills you bring with you.


The Member Relations & Services Manager will participate in many facets of day-to-day IMA operations. This includes but is not limited to participating in the driving and the visioning of the IMA goals and membership initiatives, electronic and social media communication, event planning/promotion/execution and more. The Member Relations & Services Manager is expected to attend all IMA meetings and events.

The person chosen for this role will work closely with the Executive Director and the rest of the IMA team but will need to be self-motivated.

The Position requires knowledge of ways to inform and promote via written, oral, and visual media, with help from our communications/marketing specialist.

  • Excellent verbal and written communication skills
  • Excellent critical thinking skills
  • Ability to work independently
  • Strong time-management skills
  • Self-starter but a team player
  • High attention to detail
  • Proficient use of Microsoft Office Suite
  • Experience in Manufacturing is helpful
  • Excellent Customer Service


The Member Relations & Services Manager will be a driving force in retaining membership and supporting member services and events. Specific duties will include:

  • Maintain membership records and distribution lists, with assistance from admin specialist and growth/outreach teammates
  • Onboard new members and help them get the most from their IMA membership
  • Spend time meeting with IMA members to understand their business, their needs and cultivate strong relationships within and between our members
  • Utilizing membership surveys and anecdotal information to work with event coordinator to plan, promote and execute learning, networking, and other relevant events with the help of the IMA team
  • Help develop and execute event surveys and annual membership surveys to ensure we are offering appropriate events and services to IMA members
  • Coordinate and attend all planned membership meetings and events
  • Assist the event planner and IMA team to plan and organize events including the annual tradeshow, membership meetings, learning and networking events
  • Manage member retention efforts and take ownership of new retention practices and strategies
  • Identify and help recruit potential members, communicate with IMA team
  • Engage with members at all events and schedule regular visits or calls with current members
  • Network with other organizations whose membership or purpose align with IMA’s or whose engagement can benefit IMA’s members
  • Assist Board in other organizational duties, as assigned
  • Identify, and present to the Board for approval, enhanced member benefits and educational resources. Work to develop approved benefit enhancement as directed by the Board and in conjunction with a membership committee

Desired Skills and Experience:

  • Strong customer service skills.
  • Prefer proven experience in a related field, with a track record in a fast-paced, production environment
  • Manufacturing industry experience a strong plus
  • Excellent written and verbal communication skills with strong attention to detail
  • Skilled in project management: must be highly organized, proactive, detail and deadline oriented with ability to handle multiple priorities at once.
  • A knack for problem-solving
  • A team player with leadership skills
  • Must be highly fluent in Microsoft Office Suite
  • Driver's license required; ability to drive to member facilities and events
  • Must have ability to lift up to 30 lbs


This position will include travel to events and member visits across the state. Working on-site with the team and at events is regularly required.

Our mission is to connect, support and promote Idaho manufacturing. If you are interested in joining our team, please complete the assessment and submit your resume. You can send questions to info@idmfg.org.

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