DEFINITION
Under general direction, provides administrative support and performs duties related to the drug screening of clients; and performs other related duties as required.
EXPERIENCE AND TRAINING REQUIREMENTS
One year of full-time general or legal clerical experience involving customer service, providing, and receiving information on a daily basis and experience involving public contact.
LICENSE OR CERTIFICATE
Some positions may require possession of a valid driver’s license.
DISTINGUISHING CHARACTERSITIC (Essential Duties)
Incumbents in this classification perform the full range of drug screener duties including collection of urine and saliva samples, screening, and lab preparation for those ordered to testing for drug and/or alcohol at Sober Testing Services.
SUPERVISION EXERCISED
Exercises no supervision.
EXAMPLES OF DUTIES (The following is used as a partial description and is not restrictive as to duties required. Non-Essential Duties)
General Duties
Maintain proper chain of evidence over collections, check identifications, and orient new clients.
Perform office support duties as assigned including answering the telephone, receiving, preparing, and processing a variety of documents, forms, records, and reports; stocking supplies and cleaning work areas.
Receive payments for fees, charges, and prepare receipts, perform cashiering duties, reconcile correct amount, prepare balance statements.
Reply to request for information from partnering agencies.
Signing up new client for drug testing based on agency request and parameters.
Handle inquiries on the telephone and in person; answer questions and provide information where judgement knowledge and interpretations are called for; refer appropriate calls to Screener Supervisor as necessary.
Maintain confidential files and records related to drug testing results.
JOB RELATED AND ESSENTIAL QUALIFICATIONS
Full Performance (These may be acquired on the job and are needed to perform the work assigned.)
Knowledge of:
Policies, procedures, rules, and regulations of Sober Testing Services.
Drug testing information systems and software programs used in the assigned area.
Best practices of proper chain of custody and drug testing preparation.
Ability to:?
Witness urinalysis and saliva tests.?
Remain polite, tactful, and diplomatic in stressful situations.?
Maintain effective working relationships with Sober Testing Services staff and the public; work with difficult clients in emotionally charged situations.?
Deal with clients with extensive criminal history to include violent crimes.??
Maintain confidentiality of information – encountered in the course of work.
SPECIAL REQUIREMENTS (Essential duties require the following physical skills and work environment.)?
Ability to work in a standard office and courtroom environment with exposure to volatile situations. Will be required to obtain certification in Blood Borne Pathogens and any additional training as ordered by the Operations Manager or Managing Partner.
Selected candidate must complete and submit to a background check.
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