Welcome To Chris Reeve Knives - Applying For The Web Store/Customer Service Representative/4 Day Workweek Position
Respond to customer inquiries via phone or email.
Resolve product or service problems by clarifying the customer’s needs, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
Work with the management team to stay updated on product knowledge and be informed of any changes in company products or policies.
Manage and oversee the operation of the company’s web store.
Update website content and manage online inventory.
Analyze website traffic and user engagement metrics.
Maintain customer records by updating account information in the ERP system.
Stay updated on product knowledge and any changes in company policies.