Welcome To CDE Services, Inc - Applying For The Encryption Operator Position

Encryption Operator

The Encryption Operator will assist in equipment encryption as requested and required to handle daily flow of CDE’s deployments, while meeting encryption goals and objectives. In addition to standard inquiries, the Encryption Operator will assist in handling order issues and will report to the Distribution Manager.

Company Background

Since 1989, CDE Services has provided innovative Point of Sale (POS) support and processing solutions to electronic payment providers and their merchants. By solving industry complexity, CDE established itself as an industry leader early on by providing high quality custom solutions to quickly repair and replace mission critical payment devices and peripherals. As one of America’s first P2PE validated key injection facilities, CDE became the go-to solutions provider for secure asset management and delivery systems for the payment industry. Understanding market challenges led us to focus on investing in new processes and technologies to assist merchants to begin accepting payments faster and more efficiently through our new activations center. By investing heavily in technology and talent, we provide our customers and internal stockholders with on-demand data that is reliable and accurate, leading to mutually beneficial partnerships and profitable shareholder returns for us and our customers. As a fast-growing technology company, we continuously push ourselves to develop and implement innovative custom payment processing and delivery solutions. We are looking for hard-working, team-oriented candidates interested in entering the exciting FinTech space who can thrive in our dynamic environment.

OPERATIONS DEPARTMENT: DEPLOYMENT DIVISION - ENCRYPTION              

Primary Duties and Responsibilities

  • Maintain awareness of order level targets to meet and exceed requirements.
  • Observe, communicate, and maintain knowledge of best practices.
  • Communicate challenges and advise solutions to management.
  • Ensure all orders are accurately picked and conduct quality assurance processes before starting orders.
  • Encrypt devices and log out devices in salespad.
  • Perform factory resets on existing software and encryption keys.
  • Perform downloads on devices to ensure accuracy.
  • Utilize operating systems to move daily orders through the life cycle of an order.
  • Assign orders to the correct deployment areas.
  • Ensure accuracy of all items listed within the order and that all items are present as requested.
  • Cross-train in alternative areas of deployment as needed.

Qualifications & Skills

  • Strong problem-solving skills: critical thinking, able to identify solutions that may not have been discovered yet.
  • Ability to experiment, explore, and find creative ways to resolve problems.
  • Good analytical abilities with strong attention to detail.
  • Ability to interpret and follow guidelines and/or diagrams to ensure successful downloads.
  • Capable of working independently and as a team to meet SLAs.
  • Ability to adjust to changing conditions and anticipate needs in a fast-paced environment.
  • Comfortable performing under pressure to meet tight deadlines without compromising quality.
  • Ability to make independent decisions and capable of working unsupervised.
  • Possess good safety habits.
  • Must value cleanliness in workstation and equipment.
  • Passion for producing quality work that meets safety, quality, and efficiency

Job Requirements      

  • High School Diploma or equivalent certification, Associate’s degree preferred.
  • 3+ years working experience within an operations warehouse setting.
  • 1-2 years of experience in an encryption environment preferred.
  • Must be able to stand, lift, bend, squat, sit and walk for long periods of time.
  • Working knowledge of industry best practices for encryption.
  • Knowledge of operating a PC: requires clerical skills to update equipment status.
  • Must be willing to cross train in the Download area of Deployment.
  • Ability to communicate verbally and written in systems (Outlook, Teams, and internal systems).
  • Stand/Sit for long periods of time.

Benefits           

  • 100% Medical insurance coverage for employees
  • Dental, Vision, Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA)
  • Life Insurance
  • Long Term and Short-Term Disability
  • 401K
  • Onsite gym with personal trainer on staff

Proposed Hours + Travel        

  • 40 Hours per week
  • Full-time
  • Must work at Marietta office site.
  • Travel required: None

Disclaimer       

The duties and responsibilities listed above are subject to change and may not reflect all tasks required.  You can expect that as CDE continues to grow and evolve due to changing market and regulatory demands, certain tasks may be re-distributed in an effort to concentrate skills.   Any change in duties and responsibilities will be discussed with you in advance.

CDE is an equal opportunity employer.

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