Customer Engagement: Greet customers with a friendly, professional demeanor and address their service needs promptly upon arrival.
Phone & Inquiries: Answer calls and respond to customer inquiries regarding vehicle maintenance, repairs, and service options.
Estimates & Work Orders: Create detailed repair estimates and work orders for customers, ensuring clarity and transparency in service offerings.
Consultation & Communication: Collaborate with automotive technicians to assess recommended repairs and communicate clear, tailored repair options to customers.
Sales & Promotions: Actively promote and communicate current service promotions, special offers, and upsell opportunities to customers.
Parts Ordering: Order parts as necessary to facilitate timely vehicle repairs.
Work Order Management: Complete and close work orders, ensuring all details are accurate and up to date.
Why Join Us?
Competitive Compensation: We offer a competitive wages, along with a bonus plan that rewards your sales achievements and customer service excellence.
Comprehensive Benefits: Enjoy a package that includes health coverage at a shared cost by the employer.
Professional Growth: Develop your skills in a high-paced, customer-focused environment with opportunities for advancement.
What We’re Looking For:
Experience: Previous experience as a Service Advisor or in a similar role is highly preferred. A solid background in the automotive industry is a definite asset.
Sales Skills: A natural ability to sell and upsell services and products while building strong customer relationships.
Customer Service Excellence: Exceptional customer service skills with the ability to address customer concerns in a positive, professional manner.
Dependability & Trustworthiness: We value individuals who are reliable, loyal, and demonstrate integrity in all aspects of their work.
Tech-Savvy: A basic understanding of computer systems and the ability to use service management software effectively.
Work Under Pressure: Ability to stay organized and maintain composure in a fast-paced, high-pressure environment.
Professionalism: You must be able to present yourself in a polished, professional manner to customers and colleagues at all times.
Ready to make an impact? If you're driven by customer satisfaction, sales, and providing top-tier service, we want to see your resume! Join us and help make a difference while enjoying an excellent work-life balance and a rewarding compensation package.
Start Your Application