Welcome To City Wide Communications - Applying For The Customer Service Representative (Technical) Position

Dartmouth, NS

$17 an hour,  6 positions available

City Wide Communications is a local telecommunications company based in Dartmouth, NS. We’ve been around for 26 years and we’re not your average telco. We offer High Speed Internet, TV and home telephone service, and strive to give Atlantic Canadians affordable options and amazing customer service.

We don’t want to be the big call center – we want to know your name and be a great place for you to excel and grow.

Come join us!

Main Responsibilities:

The Technical Representative plays a pivotal role in providing exceptional technical support and assistance to customers, ensuring a positive and satisfying experience with our products and services. This position requires a strong understanding of various technologies, excellent problem-solving skills, and exceptional communication abilities.

Act as the primary point of contact for customers seeking technical assistance via phone, email, or chat, and provide prompt and effective solutions to their queries and concerns.

Troubleshoot hardware and software issues related to our products, identify root causes, and deliver comprehensive resolutions to ensure customer satisfaction.

Guide customers through the installation, configuration, and setup process, ensuring they have a seamless experience with our products.

Keep accurate records of customer interactions, technical issues, and solutions provided to build a knowledge base for future reference.

Provide technical training and documentation to customers and internal teams to enhance their understanding of our products and improve troubleshooting skills.

Identify opportunities for product improvement based on customer feedback.

Strive to achieve key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution.

What we offer:

• Competitive Pay – Starting at $16 an hour with automatic raises at 6 months and 2 years
  
  
  
• Flexible shift work between 8AM and 11PM
  
  
  
• A Comprehensive Medical, Vision & Dental Benefit Plan
  
  
  
• Opportunity to work from home or within our vibrant in office call center (paid training is done in the office as a group – working from home is an option once your full training has been successfully completed after 3 months)

• Casual dress code
  
  
  
• Free home telephone and internet service ( after completing probation successfully)
  
  
  
• Paid vacation, Free Parking
  
  
  
• Great teammates and team building events/contests (lately we have been doing BBQ lunches)

Requirements:

• Call center experience - minimum 3 months
  
  
  
• Minimum High School Diploma

• Demonstrates excellence in verbal communication skills

• Comfortable with using computer systems for data entry

• Punctual and committed to work schedule

• Pass a criminal record check
  
  
  
• Demonstrates the ability to listen, understand and respond appropriately
  
  
  
• Great sense of humor

 

 

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