Welcome To Pet Care Industry - Applying For The General Manager - Pet Resort (Charlotte, NC) Position

Pet Resort in the general Charlotte, NC area is seeking a born leader and animal lover with a passion for top-notch care. The General Manager of our resort will be at the head of it all and will ensure a premier experience for pets and pet parents alike. This is your opportunity to work with pets and pet lovers and show us your natural talent for leadership!

Your Role:

Oversee the daily operation of the resort, guide and support center staff
Act as the face of the resort and provide the highest standard of customer service
Flexibility within your role; able to work alongside your team in the day-to-day operation of your facility as well as on administrative duties. Manage the front desk, daycare, and kennel rooms as needed.
Monitor your staff, foster their growth, and provide excellent leadership and chances for their development. Ensure staff compliance with training and industry standards.
Work with corporate leadership and staff and oversee payroll.
Schedule staff according to the center’s needs while being mindful of budgets
Provide reports as needed to leadership, including financial, revenue, and end-of-day reports.
Ensure that all pets in our care have the best possible experience by upholding safety standards, correctly administering medications, and maintain necessary supplies.
Complete any and all assigned training associated with your position
Participate in scheduled and essential meetings with other leaders in our company
Represent us out in the community—be our face in local events, and work with local businesses.
Complete any other assigned duties

Must-Have Skills:

At least two years of management experience, including basic experience with P&L.
Enthusiasm for a great customer experience
Modern computer skills and adaptability to learn industry software
Able to problem solve, manage people, and maintain confidentiality
Strong communication skills: able to present ideas and motivate others
Previous animal experience not required, but a plus—but a love for animals is an absolute necessity
Able to manage multiple deadlines and tasks
Flexible schedule—able to work weekends, evenings, and holidays
Creativity and a mindset for improvement and growth—impact your resort in a positive way with fresh ideas
Work a minimum of 40 hours per week alongside your team
The ability to lift at least 40 lbs. and work on your feet throughout the day
A desire to grow even further

What We Offer:

Pay range $50,000-$60,000 per year, Exempt salary position
PTO, medical/dental/vision plans, and discounts on our services.

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