Welcome To CKF Inc - Applying For The Customer Care Representative Position

Customer Care Representative

CKF Inc., a leader in Canada’s pulp molding industry is a progressive company with a strong commitment to safety and Continuous Improvement. CKF Inc. is a National Company with plants located in British Columbia, Ontario, Nova Scotia and the states of Iowa and Texas, manufacturing numerous types of food packaging.

We have an opportunity available at our Hantsport, NS location for a Customer Care Representative, reporting to the Customer Care Supervisor. This is a full-time position working with a dynamic team which provides client service to specific groups of customers and sales team.

The position we are hiring for involves providing support to our Western customers. The working hours for this role are from 11:00 AM to 7:00 PM, Monday through Friday.

RESPONSIBILITIES INCLUDE (But are not Limited to):

Receive, verify, and process all purchase orders, credits, and debits for customers.
Ensure all supporting documentation for order dispatch and invoicing triggers are properly matched and recorded.
Process daily sales order amendments in accordance with order processing cycle guidelines.
Print, sort, mail, file, and distribute invoices as required.
Ensure compliance with minimum quantity, lead time, and cubing requirements.
Maintain accurate information and documentation related to pricing, promotions, discounts, and other account-specific details.
Receive and respond to Action Shipment Discrepancy Advices in a timely manner.
Manage product availability and ensure customer delivery dates are met.
Collaborate closely with plants to manage product availability, lead times, and cubing.
Communicate promptly with customers regarding any changes or issues with their orders, such as pricing discrepancies or shortages.
Prepare sample sheets for assigned customers and sales representatives.
Provide support and relief to other customer care representatives as needed.
Actively identify and pursue areas for process improvement.

QUALIFICATIONS:

Grade 12 completion certificate is required, along with post-secondary education (diploma or equivalent preferred).
A minimum of 2 years of customer service experience is required.
Familiarity with ERP systems is required.
Proficiency in Microsoft Excel is essential.
Strong problem-solving skills are necessary to address and resolve customer issues effectively.
Excellent oral and written communication skills are a must for interacting with customers and colleagues.
Ability to perform all tasks with a high level of accuracy and attention to detail.
A professional demeanor with the ability to remain polite and helpful with customers, even in challenging situations.

WORKING ENVIRONMENT:

Located in the beautiful Annapolis Valley, only 45 minutes from Halifax
Reporting directly to the Customer Care Supervisor
This is an on-site position

CKF offers a competitive wage and benefit package (including a pension plan). If you want to work for a dynamic and exciting company and enjoy the challenges of working on a variety of duties in a fast-paced environment, then come be a part of our team.

The successful candidate will be required to provide a clear criminal background check.

Deadline for applications is December 9, 2024.

CKF Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise Human Resources of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Although we gratefully accept all applications, only those candidates being considered for an interview will be contacted.

An Equal Opportunity Employer

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