CKF Inc. is a leading manufacturer with a strong presence in North America, with a total workforce in excess of 900 employees. Our operations produce foam, plastic and molded pulp products in the areas of retail, foodservice, produce, and protective packaging industries. With a commitment to innovation and excellence, we are seeking a dedicated and motivated Support Technician with a strong inclination towards data analytics to join our IT team. If you have a passion for providing top-notch computer support and possess skills in data analytics, and enjoy working in a dynamic, fast-paced environment, we encourage you to apply. This is an onsite role in our Etobicoke, Ontario location. The successful candidate will be responsible for providing essential computer support services to approximately 400 users across our manufacturing facilities in Canada and the United States. In addition to traditional support tasks, this role will have a data analytics component involving SCADA systems. This position plays a critical part in ensuring the smooth operation of our IT systems, user satisfaction, and leveraging data insights to improve operations. Responsibilities: • Provide basic computer support for end-users, including troubleshooting hardware and software issues.• Install, configure, and maintain computer systems, peripherals, and software applications.• Collaborate with the IT team to identify and resolve technical problems.• Respond to support tickets and inquiries promptly, ensuring a high level of customer service.• Assist with the onboarding and training of new users on company IT systems and policies.• Maintain accurate records of support requests and resolutions.• Contribute to IT projects and initiatives as needed.• Utilize data analytics skills to analyze data from SCADA systems, identify trends, and provide actionable insights to improve manufacturing processes and system performance.• Collaborate with cross-functional teams to implement data-driven improvements. Requirements: • IT-related degree or diploma preferred.• Proven experience in providing technical support to end-users.• Strong knowledge of Windows operating systems.• Familiarity with hardware and software troubleshooting techniques.• Excellent communication and interpersonal skills.• Ability to work independently and in a team-oriented environment.• Willingness to travel between manufacturing facilities in Canada and the United States (approximately 10% travel).• Proficiency in data analytics tools and techniques, including experience with SCADA systems (Supervisory Control and Data Acquisition).• Strong problem-solving skills and a keen analytical mindset. Reporting To: • Director of Information Services CKF offers a competitive wage and benefit package (including a pension plan). If you want to work for a dynamic and exciting company and enjoy the challenges of working on a variety of duties in a fast-paced environment, then come be a part of our team. The successful candidate will be required to provide a clear criminal background check. CKF Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise Human Resources of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. Although we gratefully accept all applications, only those candidates being considered for an interview will be contacted.
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