Welcome To Chad Kennedy's AUTOPRO - Applying For The Service Advisor Position

Automotive Service Advisor Job Description

An Automotive Service Advisor acts as a liaison between customers and the service department. They ensure customers understand their vehicle's maintenance and repair needs while facilitating a smooth service process. This role combines technical knowledge, sales skills, and customer service expertise.

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Key Responsibilities

1. Customer Interaction

   • Greet customers warmly and listen to their concerns about their vehicle.
   • Accurately document customer complaints and requests.
   • Explain recommended services and repairs in an easy-to-understand manner.

2. Service Coordination

   • Schedule appointments for maintenance and repair services.
   • Liaise with service technicians to diagnose issues and determine repair timelines.
   • Keep customers updated on the status of their vehicles and estimated completion times.

3. Sales and Recommendations

   • Recommend additional services based on vehicle inspections and manufacturer guidelines.
   • Upsell maintenance packages or promotional offers when appropriate.

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