Welcome To Chad Kennedy's AUTOPRO - Applying For The Service Advisor Position

Automotive Service Advisor Job Description

An Automotive Service Advisor acts as a liaison between customers and the service department. They ensure customers understand their vehicle's maintenance and repair needs while facilitating a smooth service process. This role combines technical knowledge, sales skills, and customer service expertise.


Key Responsibilities

  1. Customer Interaction

    • Greet customers warmly and listen to their concerns about their vehicle.
    • Accurately document customer complaints and requests.
    • Explain recommended services and repairs in an easy-to-understand manner.
  2. Service Coordination

    • Schedule appointments for maintenance and repair services.
    • Liaise with service technicians to diagnose issues and determine repair timelines.
    • Keep customers updated on the status of their vehicles and estimated completion times.
  3. Sales and Recommendations

    • Recommend additional services based on vehicle inspections and manufacturer guidelines.
    • Upsell maintenance packages or promotional offers when appropriate.

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