Welcome To GEO Nova Scotia - Applying For The Digital Inclusion Facilitator Position

DIGITAL INCLUSION FACILITATOR

Full Time / Permanent / Remote or optional hybrid depending on location.

Here we grow again! Due to internal advancement, GEO Nova Scotia is eagerly seeking to hire another Digital Inclusion Facilitator to help deliver Digital Inclusion support for Nova Scotians. Our Digital Inclusion Facilitators are the face of GEO, and the first point of communication for participants and Referral Agents; connecting them with programs, services and support.

This is an exciting opportunity to work within a purpose-led organization, and the successful candidate will play an important part in delivering Digital Inclusion programming as part of a dynamic team.

Position Responsibilities

Provide intake and support services for participants in our "GEO Connects" program, including establishing internet accounts, mobile phone plans, and managing the distribution of devices.
Provide online Digital Inclusion training and support to front-line staff from a variety of partner organizations for our “Digital Champions” program.
Work directly with program participants and partners with a thoughtful and human-centric approach.
Foster trust and respect in all processes to help allow the greatest variety of perspectives to join and inform our collective success.

Education & Experience

Strong communication skills are required; speaking, writing and listening;
Strong digital skills are required;
Comfort with telephone communication is required;
Experience teaching individuals and/or groups is strongly preferred;
Experience in client or customer service is an asset;
Experience with Google Workspace and Salesforce is an asset;
Experience working in partnership with the non-profit sector is an asset;
Knowledge of people who are disadvantaged or understanding of equity issues is an asset;
Preference will be given to bilingual/ French candidates.

Candidate Profile & Skills:

Interpersonal & cultural awareness;
Comfortable with ambiguity;
Justice and inclusion orientation;
Customer service mindset;
Team & collaborative approach;
Culturally sensitive.

The Package

Salary: $56,619 per year (fixed)

The compensation package includes three weeks of paid vacation plus 16 holidays per year (6 statutory and 10 non!), and cost-shared medical and dental benefits. Staff members are also provided a laptop and other equipment as needed.

Details

Depending on where they live in the province, our Digital Inclusion Facilitators work primarily from home and/or from our office in downtown Dartmouth.

Full-time hours, generally Monday - Friday during business hours.

Our goal is to create a diverse and inclusive team that is representative of the communities we serve across Nova Scotia.

We encourage applications from Indigenous / Mi'kmaq, Black / African Nova Scotian, 2SLGBTQIA+, and racialized peoples, newcomers to Canada, People with Disabilities and bilingual (French) applicants. If you are a member of a group that has been historically excluded from opportunities, we encourage you to self-identify in your cover letter or resume and to share your pronouns.

We are committed to treating all applicants fairly and accommodating those with disabilities at any stage of the hiring process. Please apply to Gary Moore, HR Lead, with Cover Letter and CV.

Deadline to Apply: 4 pm, Friday, June 13, 2025

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