Welcome To Southern Tech - Applying For The Workforce and Economic Development - Specialist Position

Purpose of the Position:

The Workforce and Economic Development Specialist serves a dual role in supporting SouthernTech’s mission to build a skilled workforce while managing and coordinating all aspects of the Testing Center. This position is responsible for collaborating with testing agencies, local businesses, and industry partners to deliver credentialing opportunities, ensure compliance and security in testing environments, and contribute to student and community success.

 

Essential Duties and Responsibilities:

• Workforce Development Responsibilities:
  • Engage with business and industry partners to identify workforce training and certification needs.
  • Coordinate and promote certification exams aligned with workforce demands.
  • Assist in developing and scheduling custom training and credentialing opportunities for businesses and adult learners.
  • Support enrollment, scheduling, and tracking of students in the student management system (SMS).
  • Maintain positive relationships with clients and stakeholders, serving as a liaison between SouthernTech and the local workforce community.
• Testing Center Responsibilities:
  • Serve as the primary contact for all testing partners (e.g., Pearson VUE, Certiport, PSI, CLEP, etc.) to manage and maintain testing services.
  • Research, evaluate, and coordinate the addition of new certification exams to expand offerings.
  • Ensure all testing activities adhere to high standards of security, confidentiality, and compliance with vendor policies.
  • Monitor and troubleshoot technical issues related to exam delivery platforms, software, and hardware; coordinate with IT and vendors as needed.
  • Ensure accurate and timely entry of testing candidates, classes, and certifications into SouthernTech’s student management system.
  • Supervise examinees during testing to ensure adherence to procedures and maintain a distraction-free environment.
  • Recommend and implement improvements to enhance the examinee experience, including facility upgrades, accessibility features, and customer service enhancements.

 

Required Knowledge, Skills, and Abilities:

• Strong technical and troubleshooting skills, especially with online testing platforms.
• Excellent organizational skills with keen attention to detail.
• Professionalism and discretion in maintaining exam security and confidentiality.
• Ability to communicate effectively with diverse populations, including students, business partners, and external agencies.
• Familiarity with student information systems and data entry.
• Ability to manage multiple priorities and respond flexibly to changing demands.
• Proficiency in Microsoft Office Suite and online test administration systems.

 

Suggested Enhancements to the Role:

• Serve on SouthernTech’s compliance and quality assurance committees related to student assessment and credentialing.
• Collect and analyze data to measure test center usage, pass rates, and customer satisfaction.
• Facilitate training for staff on exam procedures and best practices.
• Collaborate with instructional staff to align testing services with educational programming.

 

Physical Requirements:

• Sit for extended periods.
• Manipulate computer keyboard.
• Keen hearing: (ability to listen to others)
• Vision: Close and distance vision required.
• Be able to communicate.
• Be able to properly and legally operate a school vehicle as required to travel on behalf of the district.
• Push, pull, and regularly lift up to 25 lbs. (occasionally up to 50 lbs.).
• Ability to bend and stoop.

 

Mental Requirements:

• Ability to read directions and instructions, both written and spoken.
• Ability to communicate effectively.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community and the Board of Education.
• Ability to write documents and effectively present information.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to implement, facilitate, and complete multiple projects in a timely and efficient manner.

 

Work Environment:

• Primarily an office environment; occasionally walking or working near moving mechanical equipment, fumes or airborne particles, and outdoor weather conditions.

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