Welcome To New England Innovation Center LLC - Applying For The Administrative Live Support Agent Position

We are seeking a detail-oriented and proactive Administrative Live Support Agent to join our dynamic team. In this role, you will be the frontline support for our customers, providing exceptional administrative assistance in a fast-paced environment. Your primary duties will involve responding to inquiries, resolving issues, and ensuring a seamless experience for our clients. You will be responsible for managing live support channels, including chat and email, while maintaining a high standard of communication and professionalism. A successful candidate will possess excellent multitasking abilities and a keen sense of organization, as you will be handling various administrative tasks while actively engaging with customers. The ideal applicant will be adept at thinking critically to solve problems effectively and will have a strong commitment to service excellence. As an Administrative Live Support Agent, you will work closely with other departments to ensure that customer queries are addressed promptly and efficiently. This role is perfect for individuals who thrive in a collaborative environment and are driven by a passion for helping others. If you are excited about being the voice of our company and fostering positive customer relationships, we would love to hear from you!

Responsibilities

• Respond promptly to customer inquiries via live chat and email channels
• Assist customers with administrative tasks, issues, and general questions
• Maintain a high level of professionalism and empathy in all communications
• Document customer interactions accurately in the CRM system
• Collaborate with other departments to resolve complex customer issues
• Identify trends in customer inquiries to suggest process improvements
• Provide feedback on support processes to enhance overall customer experience

• Proven experience in customer service or administrative support roles
• Excellent written and verbal communication skills
• Strong multitasking abilities and attention to detail
• Familiarity with CRM systems and live chat software
• Ability to work under pressure and manage high call volumes
• Proficient in Microsoft Office Suite and other office software
• A proactive attitude and a passion for helping customers
  
  

*Must be Authorized to work in the United State of America