We are seeking a dedicated and enthusiastic Phone Support Agent to join our customer service team. The ideal candidate will be responsible for providing exceptional phone support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will play a crucial role in maintaining our company’s reputation for excellent customer service.
**Key Responsibilities:**
- Answer incoming customer calls in a professional and friendly manner.
- Provide accurate information regarding products, services, and company policies.
- Assist customers in troubleshooting issues and resolving complaints effectively.
- Document customer interactions and transactions in our CRM system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Collaborate with team members and other departments to enhance the customer experience.
- Maintain knowledge of current promotions, products, and services to provide the best support.
- Participate in training sessions to improve product knowledge and customer service skills.
- Meet or exceed performance metrics such as call handling time, customer satisfaction scores, and resolution rates.
**Qualifications:**
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Previous experience in a phone support or customer service role is preferred.
- Excellent verbal communication skills, with a clear and articulate phone presence.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient in using computer systems and software, including CRM applications.
- Ability to handle difficult conversations with empathy and professionalism.
- Strong attention to detail and organizational skills.
- Flexibility to work various shifts, including evenings and weekends as needed.
**What We Offer:**
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A supportive and collaborative work environment.
- Employee discounts and perks.
If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for the Phone Support Agent position. Join our team and contribute to creating exceptional experiences for our customers!
*Must be Authorized to work in the United State Of America
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