Welcome To Watershed HR Solutions - Applying For The Automotive Parts Advisor Position

Automotive Parts Advisor

Our client, a family-owned and operated automotive dealership in Burlington, Ontario, is seeking a seasoned and experienced Parts Advisor to join the team.

As a key member of the Parts Department, this role has a broad range of responsibilities, including managing auto parts inventory, filing guest orders, pulling parts from inventory for repairs, placing orders, and selling parts to all available guests – at retail, over the counter, through the shop, or on the phone.

In this customer-centric role, the Parts Advisor interacts with guests with professionalism and integrity, with a focus on customer service as the number one priority.

Duties and Responsibilities

To maintain the physical inventory and inventory records within the operating system.
To sell parts to retail, wholesale and internal guests.
Suggest companion requirements, offer specials, and ensure that the guest is exposed to the complete product line
Answer phone calls, providing price quotes and other information.
Order inventory and keep the inventory at levels defined by the Parts Manager.
Receive and ship parts to and from suppliers and input correctly into the operating system.
Assist Technicians with selecting parts needed for repairs in process
Notify the correct personnel (shop foreman, service advisor, appointment coordinator) when ordered parts have been received
To keep the parts room clean and orderly with parts in the correct bin locations.
To be up to date on the use of the MicroCat Parts System.
Keeping accurate records within the operating system on the customer base and following our privacy policies and procedures.
Be punctual for work hours.
Maintain positive guest relations by being friendly, professional and efficient both on the phone and in person
Issue credit for parts return, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Communicate with and support other areas of the dealership.
Complete assigned tasks on time.
Attend meetings as required.
Participate with the Parts Manager in maintaining a Lost Sale Tracking program
Take ownership of and successfully resolve problems as required.
Assist with unforeseen and emergent issues as required.

Performance Metrics

Achieve monthly sales and wholesale targets
Reduce order processing time for improved efficiency
Ensure high customer satisfaction and repeat business
Maintain accurate inventory levels and records
Participate in training programs provided in-house and by the manufacturer.
Ensure knowledge and compliance with WHIMIS.
Follow all company safety policies
Follow the CORE Values and Vision of the Business
Customer Satisfaction by providing excellent customer service, resolving issues, and ensuring customer loyalty and repeat business

Key Responsibilities

Manage physical and digital inventory records
Sell parts and suggest complementary products and promotions
Process orders, returns, and shipments efficiently
Support technicians with parts selection for repairs
Maintain a clean, organized parts room and accurate bin locations
Communicate effectively across departments and with customers
Track lost sales and contribute to inventory optimization
Uphold safety standards and WHMIS compliance

Qualifications & Expectations

Minimum 5 years of experience in automotive parts
Able to work in a fast-paced environment
Outstanding Customer Service Skills
Available to work flexible hours, including Saturdays.
Familiarity with Parts System Portals and dealership operations
Strong communication and problem-solving skills
Commitment to punctuality, teamwork, and professionalism
Willingness to participate in ongoing training and meetings
Adherence to company safety policies and core values
Coachable and willing to learn
Strong computer skills
Process driven
Dependable and exceptional time management
Enthusiastic and independently driven

Hours of Work

The general hours of the business are Monday to Saturday, and within a minimum 42-hour work week during general business hours.

What We Offer:

Training
Mentorship
Full Benefits Package
Annual Base Salary $ 55,000 to $ 65,000 PLUS competitive performance-based bonus
2 weeks vacation to start
A positive and diverse workplace culture
Staff events – BBQS, food trucks
Friendly Competition

Ready to join a team that’s passionate about delivering exceptional customer experiences? Apply today and help us drive success!

We are an Equal Opportunity Employer that is committed to maintaining a diverse and inclusive workforce. Accommodations for disabilities will be provided, on request, to support a job applicant’s participation in any aspect of the recruitment process.

Applicants may be subject to a background check and must meet the security criteria designated for the position.

We sincerely thank all applicants for their interest; however, only those selected for an interview will be contacted. All candidates selected for interviews will be informed of the hiring decision within 45 days of the final interview.

We utilize artificial intelligence (AI) in our recruiting process, such as but not limited to the creation of job postings, as well as pre-screening and selection of candidates. Please note that completing our Fit Score Assessment is the key to advancing to the next step in the recruiting process.

Start Your Application