Welcome To Intelligent Office - Oakville - Applying For The Community Operations Manager Position

INTELLIGENT OFFICE OAKVILLE

Community Operations Manager

Full-time  ·  Monday–Friday  ·  On-site, Oakville

About This Opportunity

At Intelligent Office Oakville, we do more than rent desks and boardrooms — we build a professional community where entrepreneurs and growing businesses feel genuinely supported. We're looking for a Community Operations Lead who understands that the best client experience is built on relationships, not just procedures.

If you thrive in a people-first environment, love creating the kind of space where members want to spend their day, and can keep operations running seamlessly behind the scenes — this role was built for you.

 

What Your Days Look Like

Creating an Exceptional Member Experience

• Be the welcoming face of the centre for members, virtual clients, and guests
• Guide new members through onboarding and ensure they feel at home from day one
• Anticipate client needs, resolve concerns proactively, and build lasting relationships
• Ensure every space — meeting rooms, offices, common areas — reflects our premium standard

Keeping the Centre Running Smoothly

• Manage day-to-day operations so members never have to worry about logistics
• Coordinate vendors, maintenance, supplies, and building needs
• Lead administrative workflows, mail handling, phone services, and client communications
• Support invoicing, reporting, and bookkeeping coordination
• Develop and maintain procedures that make everything work better

Growing the Community

• Welcome prospective members with engaging tours and genuine conversations about their needs
• Identify opportunities to improve occupancy, retention, and member satisfaction
• Organize and support networking events and community initiatives
• Build relationships that turn clients into long-term community members

Leading the Team

• Support, guide, and develop a small administrative and client service team
• Set priorities, delegate effectively, and maintain service standards
• Create a positive, energized workplace culture for your team

 

Compensation

• Base salary: $60,000 – $70,000 annually
• Performance bonuses and sales commissions
• Long-term growth and leadership opportunities

 

What We Are Looking For

Required Background

• 3+ years in a client-facing operational role — coworking, hospitality, property management, executive suites, or similar
• A natural ability to balance operational detail with warm, attentive client service
• Experience with scheduling, invoicing, and administrative coordination
• Strong communicator who builds trust quickly with a wide range of people
• Post-secondary education in business, hospitality, or related field preferred

Nice to Have

• Direct experience in coworking, flexible workspace, or serviced office environments
• Team leadership or supervisory experience
• Comfort with QuickBooks, CRM tools, Google Workspace, Microsoft Office
• Background in member retention, account management, or community programming

 

This Role Is Made For You If...

• You walk into a room and immediately think about how to make it better for the people in it
• You're organized and detail-oriented, but people would never describe you as rigid
• You solve problems before they become complaints
• You take pride in your environment and the experience you create
• You want a role where your personality and your professionalism both matter

 

Why Join Us

• Be part of a vibrant entrepreneurial community in a modern Oakville location
• A role with real variety — no two days are exactly the same
• Leadership that values your ideas and supports your growth
• The chance to shape the culture of a place people genuinely love coming to

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