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HOA Website Trainer & Customer Success Specialist

Company: ProHOAm, Inc. Location: In-office (Hybrid schedule available after onboarding) Job Type: Full-Time, Temporary with Possibility of Permanent Placement Pay: $17-$25 / hour and/or commensurate with experience. Conversion to permanent will include software sales with a salary adjustment including a sales commission.

About the Role

ProHOAm, Inc. is looking for a motivated, personable professional to join our team as an HOA Website Trainer & Customer Success Specialist. In this role, you'll be the go-to resource for helping HOA boards, community managers, and homeowners get the most out of our website software — from initial training through ongoing support. You'll also play a key role in growing our customer base by helping new clients discover the value of our platform.

This is a full-time position. This role will require some travel to customer locations along Colorado's Front Range to provide on-site training.

What You'll Do

• Train HOA boards of directors and property managers on how to use our website software
• Provide responsive, friendly customer support to homeowners, board members, and managers with software-related questions
• Sell HOA website services to prospective new customers
• Build strong working relationships with clients to ensure satisfaction and long-term retention

What We're Looking For

Required Experience:

• Experience working with or within homeowner associations (HOA)
• Experience with sales
• Other relevant customer service, training, or software support experience

Personal Characteristics:

• Self-motivated with a strong work ethic
• Excellent interpersonal and relationship-building skills
• Comfortable learning and troubleshooting software tools
• Clear, confident communicator — both written and verbal

Why ProHOAm, Inc.?

• A positive, supportive team environment
• A quality product that customers genuinely value
• A culture built around putting the customer first

Schedule & Location Details

This role is based in our office, with the flexibility to move to a hybrid schedule over time. Candidates should be comfortable with occasional travel to customer locations along Colorado's Front Range to conduct on-site training sessions.

Interested candidates should apply with a current resume. ProHOAm, Inc. is an equal opportunity employer.

 

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