Welcome To Dearborn Auto Tech - Applying For The Customer Success Specialist — On Site or Off Site Position

Job Summary

We are seeking a customer-focused and organized Customer Success Specialist to support clients throughout their experience with our company. The successful candidate will build strong customer relationships, respond to questions and concerns, assist with account-related needs, and help ensure customers receive timely and effective support.

This is a remote position ideal for someone with excellent communication skills, strong attention to detail, and the ability to manage multiple customer requests independently.

Responsibilities

• Serve as a primary point of contact for customers through phone, email, and online communication channels.
• Respond to customer questions and requests in a timely, professional manner.
• Help customers navigate products, services, accounts, and company processes.
• Monitor customer requests and follow up to ensure issues are resolved.
• Maintain accurate customer information and interaction records in CRM systems.
• Identify customer needs and coordinate with internal teams when additional assistance is required.
• Schedule customer meetings, follow-ups, and product or service consultations.
• Assist with onboarding new customers and provide information about available services.
• Track customer feedback and communicate recurring issues or concerns to management.
• Maintain professional and positive relationships with customers.
• Follow established company procedures for customer communication, documentation, and data handling.

Qualifications

• Previous experience in customer service, customer success, account support, administrative support, or a related field preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities.
• Comfortable using email, video-conferencing platforms, CRM systems, spreadsheets, and other business software.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize customer requests effectively.
• Ability to work independently in a remote environment.
• Professional phone etiquette and communication skills.
• Bilingual communication skills are a plus but not required.

Remote Work Requirements

• Reliable internet connection.
• A quiet and professional workspace.
• Ability to communicate effectively through phone, email, and video-conferencing platforms.
• Availability during the company's established business hours.

Compensation

$22–$33 per hour, depending on experience, qualifications, and relevant skills.

Schedule

Full-time, Monday–Friday. Specific working hours will be discussed during the hiring process.

 

This version keeps Customer Success Specialist distinct from a generic Customer Service Representative by emphasizing customer relationships, onboarding, retention, account support, CRM documentation, and follow-up.

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