Welcome To Dearborn Auto Tech - Applying For The Client Relations Specialist - Onsite or Offsite Position

Job Summary

We are seeking a professional and customer-focused Client Relations Specialist to build and maintain positive relationships with clients while providing responsive support throughout their experience with the company. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to understand client needs and coordinate effective solutions.

This remote position is well suited for someone who enjoys working with people, managing multiple requests, and collaborating with internal teams to deliver a positive client experience.

Responsibilities

• Serve as a primary point of contact for assigned clients through phone, email, and online communication.
• Respond to client questions, requests, and concerns in a timely and professional manner.
• Build and maintain strong, long-term client relationships.
• Follow up with clients to ensure questions and service issues are resolved.
• Maintain accurate client information and communication records in CRM and company systems.
• Coordinate with internal departments to address client needs and resolve issues.
• Schedule client meetings, appointments, and follow-up communications.
• Provide clients with accurate information about company services, processes, and available resources.
• Monitor outstanding client requests and ensure appropriate follow-up.
• Collect and communicate client feedback to relevant internal teams.
• Assist with onboarding new clients and explaining company procedures when needed.
• Prepare routine correspondence, reports, and client documentation.
• Maintain confidentiality when handling client and company information.
• Support additional client-service and administrative activities as assigned.

Qualifications

• Previous experience in client relations, customer service, account support, sales support, or a related field preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building abilities.
• Excellent organizational and time-management skills.
• Strong attention to detail and problem-solving abilities.
• Comfortable using CRM systems, email, spreadsheets, and common business software.
• Professional phone and email etiquette.
• Ability to manage multiple client requests and prioritize effectively.
• Ability to work independently in a remote environment.
• Bilingual communication skills are a plus but not required.

Remote Work Requirements

• Reliable internet connection.
• Computer suitable for professional business use.
• Professional workspace appropriate for phone and video communication.
• Ability to communicate through phone, email, and online collaboration platforms.
• Ability to maintain consistent working hours and meet established deadlines.

Compensation

$22–$35 per hour, depending on experience, qualifications, and relevant skills.

Schedule

 

Full-time, Monday–Friday. Specific working hours will be discussed during the hiring process.

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