Welcome To Maritime Beauty - Applying For The Bilingual Customer Service Representative (Halifax Office) Position

 

We are currently seeking a Full-Time Bilingual Customer Service Representative who is driven to proactively reach out to clients in a service and sales capacity for our Halifax head office location.


Key Responsibilities:

  • Unique responsibilities including outbound sales and managing account relationships
  • Provide consistent and superior service to all internal and external customers
  • Handle customer inquiries/complaints in a professional, courteous, and helpful manner
  • Understand and utilize computer system to efficiently process client orders, access client history and access product information
  • Follow first call resolution objectives to ensure a superior customer experience
  • Provide customers with appropriate product information – price, inventory levels and product applications
  • Seek solutions for customer inquiries and problems, such as special order products, etc.
  • Deal with escalated issues and look for solutions that are win-win for both the customer and the business
  • Support the strategic development of the department for growth by upselling via regular channels, outbound campaigns, and education classes.
  • Participate in up-sell and spiff programs by actively suggestive selling to clients to achieve department and individual sales goals
  • Work with assigned DSC/Salons to achieve sales growth objectives
  • Adhere to scheduled shifts and/or breaks to ensure MBS service levels  are met or exceeded
  • Meet quality assurance requirements and other key performance metrics
  • Understand and follow all company and departmental specific policies and procedures
  • Respect and maintain confidentiality of all MBS business and client information
  • Proactively self-educate on product knowledge of brands and categories, features and benefits through PK books, websites and use of samples and testers. Participate in training sessions/meetings to obtain product knowledge, manufacturer information, selling skills and customer service experience
  • All other duties as assigned

 Requirements and Preferences:

  • Strong phone, computer, and data entry skills
  • Previous customer service/call centre experience preferred
  • Bilingual – Proficiency in spoken and written English and French required


 

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