Welcome To CKF Inc - Applying For The Customer Care Representative Position

 

This role is for a 6 month term (with potential for extension). The hours of work are 12:30 pm to 8:30 pm Monday to Friday.

DUTIES INCLUDE (But not Limited to):

 

                               

-     Receives, verifies and processes all purchase orders, credits and debits for Western Canadian customers

 

-     Matches all supporting documentation regarding dispatch of orders and trigger for invoicing

 

-     Processes all sales orders amendments on a daily basis within guidelines of order processing cycle

 

-     Prints invoices and sorts, mails, files and distributes them as required

 

-     Ensures rules around minimum quantities, lead time and cubing are met

 

-     Maintains information/documentation regarding pricing, promotions, discounts, etc. for all assigned accounts

 

-     Receives and responds to Action Shipment Discrepancy Advices

 

-     Manages product availability and customer delivery dates

 

-     Works closely with plants to manage product availability, lead times and cubing

 

-     Communicates on a timely basis with customers regarding any changes or problems with their orders; e.g. pricing discrepancies and shortages

 

-     Prepares sample sheets for assigned customers and sales reps

 

-     Performs all tasks with a high level of accuracy and attention to detail

 

-     Provides relief to other customer care representatives

 

-     Continuously looks for areas of improvement

 

 

 

            QUALIFICATIONS:              

 

 -   Must possess a grade 12 completion certificate and some post secondary education

 

 -   Must be proficient in the use of Excel

 

 -    Must be familiar with iBrowser or similar type ERP system

 

 -   Must have strong problem solving skills

 

 -   Must possess strong oral and written communication skills

 

-   Must have the ability to always remain polite and helpful with customers even in the most difficult encounters

 

-   Must be a highly organized and motivated individual capable of dealing with an increasing level of customer and supply chain models

 

-   Must be proficient at multi-tasking roles

 

-   Must be willing to work overtime and varying hours as required

 

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