Welcome To El Gaucho - Applying For The Front Desk Team Member Position

The Inn at El Gaucho is seeking a high energy career-minded hospitality professional to join our incredible staff. Our all-suite Inn is located in the heart of Belltown on the second floor above the famous El Gaucho Seattle restaurant. We deliver a personalized and unparalleled experience, where the details are carefully and thoughtfully executed. Our team is renowned for creating the often-sought and rarely found welcome you are likened to receive at a neighbor's home. Our company was built on key pillars that drive us forward, which include: Individual Responsibility, Professionalism, Stewardship, Action-Oriented, Free Enterprise, Building a Strong Community, and Heritage of Hospitality.

The ideal candidate possesses a unique blend of exceptional relationship-oriented customer service and effective interpersonal communication skills. The desire to further develop your individual talents and an eagerness to learn the true essence of the hospitality profession are both a must.

Career opportunities include:

  • Providing sincere greetings for all our guests whether visiting the property for the first or fiftieth time
  • Developing lasting and meaningful vacation memories throughout a guest's stay
  • Exhibiting confidence and professionalism during all interactions including check in, check out, cash handling, and reservation processes
  • Creating a true team environment through shared daily responsibilities with the housekeeping, valet, and front desk teams
  • Building your hospitality expertise as an integral part of a bottom up staff developed property

Daily responsibilities:

  • Checking in and out guests, creating/modifying reservations, assisting with luggage and arrival/departure
  • Processing credit card, gift card, promotional, and retail transactions while maintaining a floating bank for all shifts
  • Ensuring proper ID and cash handling procedures are followed while adhering to federal and state regulations
  • Creating housekeeping breakout sheets, daily tasks, and completing the shift checklists fully and to the highest level possible
  • Maintaining lobby cleanliness and appearance including coffee/snack station & happy hour set up, refreshing, and breakdown
  • Provide comprehensive concierge service to all guests including a full knowledge of local restaurants, attractions, amenities, and events
  • Act as hotel receptionist for guest, staff, and business communication and interdepartmental requests
  • Maintain complete knowledge of property amenities, room information, hours, services offered, stay packages and promotions, rates, room status & availability, and location
  • Issue safety deposit boxes to guests upon request
  • Preparing daily arrival material and completing room inspections prior to updating housekeeping status

Job requirements:

  • Effective written and oral communication skills
  • Ability to exhibit professional demeanor under stress while solving practical problems with limited support, understanding that patience, tact, and diplomacy will be required to diffuse anger
  • Ability to learn new computer systems and integrate technology into completing tasks for internal and external customers
  • Ability to compute and adjust mathematical calculations
  • Confidence to work effectively under the pressure of multiple tasks while maintaining attention to detail, accuracy, speed, courtesy, cooperativeness under little or no supervision
  • Previous hotel experience preferred
  • High school graduate
  • Ability to lift 30 pounds without assistance
  • A persistent willingness to learn, help out your team, and be a key part of a true hospitality team!

We are currently looking for a part-time position to fill 3-4 days a week with a mixture of day and evening shifts (7a-3:15p & 3p-11:15pm). Ideal applicants would have open availability and a desire to grow into a full-time role (we will however work with other schedules - work/school/etc).

To be considered for an interview please ensure you complete the full application including questionnaire on our direct Careers page, thank you! (https://secure.talentsorter.com/fit/initial.jsp?PositionTypeID=26946)




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