Welcome To Modern Cleaning Concepts - Applying For The Regional Operations Coordinator Position

Modern Cleaning Concept provides best-in-class cleaning services to multisite retail clients by building tailored cleaning programs and executing them through a pan-Canadian network of hand-picked franchisees. Modern’s network of 500+ franchisees operates at 2,500+ locations, including many of Canada’s largest retailers.

Due to our tremendous growth, an opportunity currently exists for Regional Operations Coordinator, based in Edmonton, who will be dedicated to the operations of Modern’s franchisees and clients in these locations. This role does not involve any business development responsibilities; it is purely to manage the operations at existing client locations.

The Role

In this key role, under the leadership of the Territory Operations Manager, you will provide technical support and training to the Franchisees and conduct / analyze quality control inspections. In addition, you will monitor the overall cleaning levels in all assigned locations in your region and work closely with the Franchisees and their local client account contacts to ensure complete satisfaction

Key Performance Areas

Technical Support and Quality Control

  • Provides on-the-ground support to all franchise portfolios in a region and technical advice to Franchisees on a regular basis
  • Supervises and manages a quality control process to improve Franchisees’ efficiency and performance
  • Performs quality control inspections of all client locations in region
  • Identifies issues that require corrective action by Franchisees, while respecting the Franchise Agreement
  • Produces a quarterly report on aggregate inspection scores at assigned locations

Operations and Performance Management

  • Coordinates all activities with new Franchisees at specific locations to ensure a smooth implementation
  • Owns the working relationship with Client on Modern’s behalf and facilitates the relationship between Franchisees and Clients
  • Identifies and meets with under-performing Franchisees to review necessary corrective actions and action plans to meet expected improvements
  • Evaluates performance of Franchisees and their employees

Technical and Ongoing Training

  • Provides introduction programs to all new Franchisees, while improving efficiency and productivity rates and offering a high level of customer service
  • Provides Franchisees with continuous training, including WHMIS certification
  • Provides equipment and cleaning products training to Franchisees

Franchisee Recruiting & Staffing

  • Develops strategies, plans in the recruitment of Franchisees and maintains a pipeline of potential new Franchisees
  • Ensures each store has the appropriate staffing levels to achieve high quality cleaning standards

Qualifications

  • College Diploma or equivalent in Administration
  • Must have experiences in building services cleaning or equivalent experience in facility management (restaurants/hotels, plants, hospitals, retail/grocery, catering/airline operations)
  • Organized, willing/open to learn new skills
  • Available to work evenings and weekends when required (10-20% of the time)
  • Honest and dependable, highly autonomous, willing to travel
  • Coaching skills, strong communications and relationship management capabilities
  • Proficient with Microsoft office (Excel, Word, Outlook)
  • Valid driver’s license and must be able to travel between Red Deer and Edmonton

We offer competitive compensation and an excellent benefits package (above the industry average), including:

  • Competitive Base salary, based on experience and qualifications, bonus incentive plan.
  • Group Health insurance
  • Company Vehicle, cell phone, iPad, Laptop.

Start Your Application

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