Welcome To Eritage - Applying For The Houseperson Position

Eritage is seeking a high energy career-minded hospitality professional to join our incredible staff. Our all-suite resort is located in the heart of Walla Walla wine country. We deliver a personalized and unparalleled experience, where the details are carefully and thoughtfully executed. Our company was built on key pillars that drive us forward, which include: Individual Responsibility, Professionalism, Stewardship, Action-Oriented, Free Enterprise, Building a Strong Community, and Heritage of Hospitality. The ideal candidate possesses a unique blend of exceptional relationship-oriented customer service and effective interpersonal communication skills. The desire to further develop your individual talents and an eagerness to learn the true essence of the hospitality profession are both a must.

Career opportunities include:

-Providing sincere greetings for all our guests whether visiting the property for the first or fiftieth time

-Developing lasting and meaningful vacation memories throughout a guest’s stay

-Exhibiting confidence and professionalism during all interactions including arrival, departure, valet and concierge interactions

-Become part of a true team environment through shared daily responsibilities with the housekeeping, valet, and front desk teams

-Building your hospitality expertise as an integral part of a bottom up staff developed property that emboldens the meaning of Pacific Northwest hospitality

 

Daily responsibilities:

-Providing the first impression for new guests and visitors as the face of the property

-Creating an inviting atmosphere for passersby to attract more business to the Inn and provide a welcoming personality that intrigues guests

-Clean and upkeep public areas of the hotel and housekeeping room including linen sorting, mini bar inventory and replenishment, and glass and dishware turnover

-Acting houseperson duties such as daily in-room bed and bath linen removal, trash removal, laundry exchange, housekeeping inventory and preparation, stayover and full cleans

-Provide comprehensive concierge service to all guests including a full knowledge of local restaurants, attractions, amenities, and events

-Maintain complete knowledge of property amenities, room information, hours, services offered, and location

-Preparing for daily arrivals and completing full cleans and room inspections when needed

-Operate van drop-off shuttle service for guests in immediate area for specific hours of the day

-Assist all arrivals and departures with luggage

-Assist with all deliveries

 

Job requirements:

-Effective written and oral communication skills

-Maintain a clean, professional and groomed appearance

-Ability to exhibit professional demeanor under stress while solving practical problems with limited support, understanding that patience, tact, and diplomacy will be required to diffuse anger

-Basic computer skills

-Possess a clean driving record and be able to pass a drug screening

-Confidence to work effectively under the pressure of multiple tasks while maintaining attention to detail, accuracy, speed, courtesy, cooperativeness under little or no supervision

-Previous hotel experience preferred but not required

-High school graduate

-Ability to lift 75 pounds without assistance

 

-A persistent willingness to learn, help out your team, and be a key part of a true hospitality team!

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