Eritage is seeking a high energy career-minded hospitality professional to join our incredible staff. Our all-suite resort is located in the heart of Walla Walla wine country. We deliver a personalized and unparalleled experience, where the details are carefully and thoughtfully executed. Our company was built on key pillars that drive us forward, which include: Individual Responsibility, Professionalism, Stewardship, Action-Oriented, Free Enterprise, Building a Strong Community, and Heritage of Hospitality. The ideal candidate possesses a unique blend of exceptional relationship-oriented customer service and effective interpersonal communication skills. The desire to further develop your individual talents and an eagerness to learn the true essence of the hospitality profession are both a must.
Career opportunities include:
-Providing sincere greetings for all our guests whether visiting the property for the first or fiftieth time
-Developing lasting and meaningful vacation memories throughout a guest’s stay
-Exhibiting confidence and professionalism during all interactions including arrival, departure, valet and concierge interactions
-Become part of a true team environment through shared daily responsibilities with the housekeeping, valet, and front desk teams
-Building your hospitality expertise as an integral part of a bottom up staff developed property that emboldens the meaning of Pacific Northwest hospitality
Daily responsibilities:
-Providing the first impression for new guests and visitors as the face of the property
-Creating an inviting atmosphere for passersby to attract more business to the Inn and provide a welcoming personality that intrigues guests
-Clean and upkeep public areas of the hotel and housekeeping room including linen sorting, mini bar inventory and replenishment, and glass and dishware turnover
-Acting houseperson duties such as daily in-room bed and bath linen removal, trash removal, laundry exchange, housekeeping inventory and preparation, stayover and full cleans
-Provide comprehensive concierge service to all guests including a full knowledge of local restaurants, attractions, amenities, and events
-Maintain complete knowledge of property amenities, room information, hours, services offered, and location
-Preparing for daily arrivals and completing full cleans and room inspections when needed
-Operate van drop-off shuttle service for guests in immediate area for specific hours of the day
-Assist all arrivals and departures with luggage
-Assist with all deliveries
Job requirements:
-Effective written and oral communication skills
-Maintain a clean, professional and groomed appearance
-Ability to exhibit professional demeanor under stress while solving practical problems with limited support, understanding that patience, tact, and diplomacy will be required to diffuse anger
-Basic computer skills
-Possess a clean driving record and be able to pass a drug screening
-Confidence to work effectively under the pressure of multiple tasks while maintaining attention to detail, accuracy, speed, courtesy, cooperativeness under little or no supervision
-Previous hotel experience preferred but not required
-High school graduate
-Ability to lift 75 pounds without assistance
-A persistent willingness to learn, help out your team, and be a key part of a true hospitality team!
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