Welcome To Weed Man Maritimes - Applying For The Customer Service Supervisor Position

Weed Man, Canada's largest lawn care company offers great opportunities for advancement. Its 49 year proven track record and unique atmosphere will reward both intellectually and financially.

This position will be responsible for providing professional lawn care service information to residential and/or commercial customers, while always maintaining top quality customer service. As part of the administration team, the supervisor will answer phones, respond to email and website inquiries, process orders, generate sales where possible and be the first point of contact for all customer service escalations/concerns.

Duties and Responsibilities:

  • Provide top notch customer service to potential and existing customers
  • Answer inbound calls in a timely manner
  • Address and resolve all customer questions and complaints. Meet or exceed our two-day response time guarantee
  • Liaise with various departments (field, sales, office, senior mgmt.) where needed to resolve customer complaints/concerns
  • Maintain all electronic communications for customer complaints; ensure clean and accurate record keeping
  • Work with Weed Man software WEMMS 
  • Process orders from the sales room & assigned territories (field sales)
  • Check and maintain the shared email accounts for assigned territory
  • Print, email and mail out order confirmations & Welcome Packages
  • Email/Mail account statements monthly
  • Call customers off our account receivable lists
  • Check voicemail throughout the day

Qualifications:

  • High School diploma or equivalent
  • Previous experience in customer service & customer escalations
  • Previous experience in sales an asset but not required
  • Strong interpersonal, verbal and written communication skills
  • Excellent time management, organizational and multi-tasking skills
  • Able to work in a fast-paced environment. Team player
  • Strong computer skills; proficient in MS Office; ability to learn new CRM software

Seasonal Full Time: end of March- December

Compensation: Range: $15.00-$18.00/hr

 

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